At Pitstop Online, we are committed to ensuring that your orders are delivered to you in a timely and reliable manner. Please review our Shipping Policy for details about our delivery process.

1. Shipping Coverage

We currently deliver within Malaysia, covering all major cities, towns, and rural areas. If you have questions about our delivery locations, please contact our customer support team at [email protected].

2. Processing Time

• Orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving payment.
• You will receive a confirmation email with your tracking information once your order has been shipped.

3. Delivery Timeframe

• All orders will be delivered within 7 business days from the date of shipment.
• Delivery timelines may vary depending on your location, courier service, and unforeseen circumstances, such as weather conditions or public holidays.

4. Shipping Charges

• Flat Rate Shipping: A standard flat shipping fee of [Insert Amount] applies to all orders.
• Free Shipping: Enjoy free shipping on orders above [Insert Amount].
• Additional charges may apply for oversized or heavy items, which will be communicated during checkout.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or SMS. Use the provided tracking number to monitor your shipment’s progress through the courier’s tracking portal.

6. Failed Deliveries

• If delivery fails due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping fees incurred.
• Orders that cannot be delivered after multiple attempts may be returned to us. In such cases, we will contact you to arrange re-delivery, subject to additional shipping charges.

7. Lost or Damaged Shipments

We take every precaution to ensure your order is delivered safely. If your order is lost or damaged during transit, please contact us within 48 hours of receiving the damaged item or after the expected delivery date.

• For damaged items, we may require photo evidence to process your claim.
• For lost shipments, we will work with the courier to investigate and resolve the issue.

8. Contact Us

For any questions or concerns regarding shipping, please contact our customer support team:

• Email: [email protected]
• Address: NO 246 A JALAN BESAR TAMAN GADING INDAH 71700 MANTIN NEGERI